Returns, Exchanges & Repairs
- If you are not fully satisfied with your order, you can send it back to us for store credit within 7 business days upon receipt. Merchandise credit will be given for full amount of goods purchased; buyer pays return shipping. Mad Jewels is not responsible for lost or stolen returns; we advise sending back with a tracking number to avoid this/provide delivery confirmation to customer. To start the return process, please email us at email@example.com.
- Jewelry must be returned to us unworn and its original condition.
- Once your return has been processed you will be able to place an exchange order, or maintain a store credit balance to redeem at a later time. No store credit will be given for the cost of return shipping--only for the cost of the item(s) purchased.
- SALE ITEMS ARE NON RETURNABLE
- Our team carefully inspects the quality & condition of your item(s) before shipping to you. Occasionally, damages do occur during transit. If this should happen we will either 1) send you a new item immediately or 2) send an RMA label for exchange of item. Our team MUST BE NOTIFIED WITHIN 36 HOURS of receiving package as postmarked delivered via tracking in order to qualify for shipping damage exchange. Email Hello@ShopMadJewels.com with your order # to start the replacement process.
- We understand sometimes things break! In most cases, we will repair your item for free provided we have all of the pieces. If there is a stone or any other material that needs to be replaced, a small fee may incur. Customer is responsible for shipping both ways for repairs. Each situation is handled on a case by case basis. Please email: Hello@ShopMadJewels.com with your order # to start this process. ***Please note: If you made a purchase at one of our retailers & not directly through us, you must abide by their individual policies